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Cane + Poplar gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online or in store *within 14 days* of the purchase date. Please carefully review our policy. If you have any questions please contact us at hello@caneandpoplar.com OVERVIEW: All returns must be received *within 14 days* of the purchase date. Returns are for Store Credit only and issued via Gift Card. Exchanges are for the same item but in a different size. Items should be unworn, unwashed, undamaged, and returned in their original packaging when possible. Final Sale items are not eligible for return or exchange. See list below. Orders cannot be changed, modified, or canceled after checkout. FINAL SALE: Sale Category Items Swimwear Gift Cards Hair Accessories Intimates, Tights or Hosiery Personalized or Customized items Items returned in poor condition will be sent back to the customer as Final Sale. RETURNS Cane + Poplar accepts Returns *within 14 days* of the purchase date. Eligible returns are for Store Credit only. Store credit is issued in the form of a gift card. No refunds will be issued. Shipping is non-refundable, unless there was a mistake on our end. We currently do not offer return labels nor do we reimburse return shipping costs. All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale. How to Return Online Orders: Include your invoice with the return Shipment. At this time, we do not provide return labels. We suggest using USPS. Hold on to your Tracking Number in case we need to locate your return. Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued. The automated email will be sent to the email address used to place the order – we cannot change this! *If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder. EXCHANGES Cane + Poplar accepts Exchanges *within 14 days* of the purchase date. Exchanges are for the same item in a different size. Exchanges are subject to availability. We currently do not offer return labels nor do we reimburse return shipping costs. If the requested item and size are not in-stock, we will process the exchange as a gift card. The automated email will be sent to the email address used to place the order. HOW TO EXCHANGE: Please include your invoice with your return shipment. At this time, we do not provide return labels. We suggest using USPS. Hold on to your Tracking Number in case we need to locate your exchange. Once your exchange is delivered to our warehouse, please allow 5 to 7 business days for the new size request to be processed and shipped. You will receive an order confirmation email to the email address on the original order. *If an E-gift card was processed instead of your exchange and you haven’t received it in your email inbox, please check your spam/ junk folder. Damaged or Defective Items If you received a defective item, we are so sorry! Please contact us within 3 business days of receiving your order. Missing or Incorrect Items If you were sent incorrect items or are missing items from your order, please contact us within 3 business days of receiving your order, so we can get that mishap sorted out for you!